Shipping policy

SHIPPING POLICY

Welcome to Hermanos Colombian Coffee Roasters. We strive to get your specialty coffee and accessories to you quickly and efficiently. Please review our shipping policy below for details on rates, timeframes, and international orders.

1. UK Delivery Costs & Free Delivery

  • Free UK Delivery: You qualify for FREE delivery when you spend £25 or more on coffee beans.
    • Note on Accessories: Due to the higher cost of shipping specialty coffee accessories, accessory purchases do not count toward the minimum order threshold for free delivery. You must reach a minimum of £25 with coffee beans alone to receive free shipping.
  • Standard / Next-Day UK Delivery: If your order does not meet the free delivery threshold, we offer reliable UK delivery for £3.50.
  • Subscription Orders: All orders placed through our Exotic coffee subscription service are delivered free of charge.
  • International Shipping: We ship worldwide via FedEx and DHL. Simply enter your delivery address at checkout to see the cost of shipping for your region. IMPORTANT: Please note import taxes, VAT, duties, or customs fees are not included – refer below to the section on International Orders & Customs.

2. Dispatch & Delivery Timeframes

  • Order Cut-Off: Orders placed before 10:00 AM (Monday–Thursday) will be processed and shipped the same day, arriving on the next working day.
  • Weekend & Afternoon Orders: Orders placed after 10:00 AM or over the weekend (Friday–Sunday) will be processed on the following working day. For example, UK order placed at midday on Tuesday will typically arrive by Thursday.
  • Standard Timeframes: Regular coffee orders in the UK generally take 1–2 working days to arrive, barring circumstances outside our control, such as Bank Holidays.
  • Subscription Dispatches: UK Subscription orders are prepared and dispatched within 24 hours (Monday–Friday) and follow standard delivery guidelines.

3. International Orders & Customs

  • Import Duties & Taxes: Some countries apply import taxes, duties, or customs fees on specialty coffee beans. These additional charges are the sole responsibility of the buyer. Please check your local customs regulations before placing an order. Unfortunately, we cannot cover, reimburse, or refund these charges.
  • Wholesale Inquiries: If you are a business looking for a wholesale coffee supplier, please contact our team directly at wholesale@hermanoscoffeeroasters.com.

4. Issues With Your Order

  • Missing Parcels: In the rare event that your order has not arrived within the expected timeframe, we sincerely apologise. Please get in touch with our support team at info@hermanoscoffeeroasters.com, and someone will get back to you within 24-48 hours to address the issue.