Am I able to pause my UK coffee subscription?
Yes, you are able to easily pause your subscription at any time. You can do this by clicking on your Hermanos profile, then going to ‘manage subscriptions’. From here, you’ll be able to ‘skip this order’, meaning you will not receive your next subscription coffee.
Do I have to pay for postage alongside my subscription?
No, you don’t. Postage fees are included in the price of your coffee delivery, meaning all you pay for is the cost of your coffee.
Can I make changes to my subscription?
To make any changes to your subscription, log into your Hermanos account, where you can easily manage the amount of coffee you receive, how often and when you receive it, and how you would like it prepared (whole beans, ground etc.).
Can I cancel my subscription?
Yes, you are able to easily cancel your subscription at any time. You can do this by clicking on your Hermanos profile, then going to ‘manage subscriptions’. From here, you’ll be able to ‘cancel subscription’, meaning you will not receive any future subscription coffees from us.
I’m not satisfied with my subscription, can I return my item(s)?
We’re sorry that you’re not happy with your subscription order. We send out different coffees every month for you to try, so there is a chance that from time to time you might receive one that you don’t like as much as another. If you want to return the coffee or receive a refund, then get in touch with us at email@example.com and we’ll be able to help you further.
My item(s) came damaged, what can I do about it?
We’re sorry that your order came damaged. If you contact us at firstname.lastname@example.org we’ll be able to arrange for a free return and a new subscription order to be delivered. You will need to send a photo or short video in your correspondence as well as a description of how the item was damaged.
I received the wrong item, what should I do?
If you didn’t receive a subscription box and instead had something else delivered, you will need to send a photo and description of the incident to email@example.com and we’ll be able to sort out a return and a re-delivery of the correct order to you as soon as possible.
How long will my order take to arrive?
Your first coffee bean delivery should arrive 2-3 working days after the order has been placed. After this, you will receive subsequent bags at set intervals, based on the details of your chosen plan.
Am I able to reschedule a subscription delivery?
Yes, you are able to easily cancel your subscription coffee at any time. You can do this by clicking on your Hermanos profile, then going to ‘manage subscriptions’. From here you can click on the ‘next order’ and choose a specific date that suits you, or skip your subscription to receive it the following week.
Can I change the credit card details on my subscription order?
Yes, you are able to easily cancel your specialty coffee subscription at any time. You can do this by clicking on your Hermanos profile, then going to ‘manage subscriptions’. From here you’ll be able to see saved payment methods, and add a new primary one.
How do I track my order?
Once the order has been fulfilled, you will receive an email containing your tracking number, which you can then use to check the status of your order.
Which countries do you ship to?
We currently only offer shipping to the United Kingdom only.
I cancelled my subscription but now I want to re-activate it, is this possible?
Yes, you can reactivate your subscription by logging into your Hermanos account and clicking on ‘manage subscriptions’. Here, you’ll be able to see any inactive subscriptions and reactivate them easily.
How should I prepare the coffee that came in my subscription?
When signing up to our coffee subscription service, we’ll ask you how you would like your beans prepared. You can choose to receive them as whole beans so that you can grind them yourself, or ground to suit a particular brewing method, such as for espresso, V60, French Press, and so on. This means that the beans will arrive ready to use, and will just need to be brewed using the equipment you have at home!
How fresh is the coffee that I’ve received?
Every single subscription box contains the freshest Colombian coffee beans, ground to order. We roast the beans a few days before sending them out to our subscription customers to ensure that they have had time to degas and the optimal flavours and aromas can be experienced.
Will I receive a different coffee with every subscription?
We rotate the specific single origin coffee bean you receive with each order week based on seasonality and availability. This is also designed to showcase the diversity of Colombian coffee profiles to our subscription customers.
Can I choose how I want my coffee beans prepared?
Yes. When placing your subscription order with us, you will be asked how you would like your beans prepared. You can choose to have them whole, or ground for French Press, V60, Chemex, cold brew, filter machine, AeroPress, moka pot, or espresso machine.
Can I subscribe to a particular coffee?
Our subscription service works by rotating through a variety of delicious single-origin Colombian coffees, meaning that you will be given a different bean with each order. However, if there is a particular coffee that you’ve tried and would like to receive again from our subscription selection, leave your request in the notes box when ordering and we’ll see what we can do!
Can I choose how many bags of coffee I want to receive?
Our subscriptions come with 1 X 250g bag of coffee as standard. You can order multiple bags by purchasing multiple subscriptions.
How much coffee should I order?
To ensure you never run out and that your coffee is always fresh when you drink it, consider roughly how much coffee you drink at home each week before you buy your coffee beans. If you drink 1-2 cups a day, a 1x 250g per week should probably do fine. If you’re a heavier coffee drinker, or regularly share with others, we'd recommend 2-3x 250g bags per week.
Am I able to modify my ongoing coffee subscription?
Yes, you are able to modify your ongoing coffee subscription. By logging into your Hermanos account, you can click on ‘manage subscriptions’ to see the modifications that can be made. You can change the quantity of subscriptions, the variant of beans, and when you would like your next order. You can also change account details such as payment method and shipping address, as well as skip your next order or cancel your subscription.
How long will the coffee that I ordered stay fresh for?
On average, our coffee should stay fresh for up to 6 weeks, so long as it is kept in an airtight container and in a cool, dry place (such as a kitchen cupboard or pantry).
Can I add on additional products to my subscription order?
We do not offer the option to add on additional products to your subscription order at the moment.
How many bags of coffee will I receive in my subscription order?
Currently, we offer 1 X 250g bag of coffee per subscription order.